Before Making A Ticket

See Support Ticket Requirements

MSA Customers: Contact Support

Access Help Center. Please note this is only for MSA customers.

This is what the Help Center looks like:


Alternative Contacts

You are welcome to engage with us through:

  • Slack
  • Email
  • Embedded Help Chat
  • Video calls

We manage all service requests through the Help Center.
So for example, if you are chatting about an item in slack and it needs it's own ticket, you can right click to create the issue right in slack.

Slack JIRA Integration

Right click on a topic in slack to create a ticket in JIRA.

View your Tickets

Once a ticket is created you will receive an email to access your view of the Service Desk.

Support Hours

9:00 AM to 5:00 PM Pacific Time
Monday through Friday

Super Admin Support Guide

Super Admin Support Guide